Privacy Policy

Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information: name and title contact information including email address, demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers.
We require this information to understand your needs, to complete your orders and to provide you with a better service. In particular for the following reasons: Internal record keeping. We may use the information to improve our services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We do not store any card details or financial information used in transactions these are all handled by our preferred safe merchant partner Sage Pay who will on our behalf process payments and checks against fraud.

Delivery Policy
The Concrete Pump with Driver/Operator will arrive on-site on a delivery date and time agreed by the as and Customer. Although all times agreed or quoted by the Company are adhered to as strictly as possible, these times are approximate. In the very rare occurrence of a delay, the Customer will be kept informed of the delay as and when it happens.

Cancellation/Liability

You have the right to cancel your order with no charge 24 hours (working days) before the agreed date and time of delivery. If cancellation is within this 24 hour period please refer to our Rates of Hire for Cancellation Charges. It is your responsibility to give notice of your wish to cancel by contacting us by telephone and speaking to a company representative.

After-Sales Service

We take pride in providing a professional and helpful service to our Customers from start to finish. We take any problems that do arise seriously. We aim to ensure that any complaints our Customers may have are identified and dealt with quickly.  
In the event that you have any cause for complaint with regard to our Service please provide a written explanation of the matter; detailing the nature of the complaint within 14 days of the date provided. This can be faxed, emailed or posted.
·         Fax: 01246 813057
·         Email: pumpmastercpltd@hotmail.co.uk
·         Address: Unit13 Crossroads Business Park, 10 Creswell Road, Clowne, Derbyshire, S43 4PU
We will acknowledge your complaint within 14 days of receiving it. We will then investigate the matter and carry out a full review. You will then be contacted with our views on your complaint and how we propose to resolve it. If you remain unsatisfied after we have reviewed your complaint, you may further your complaint to SP Krygier, Managing Director.

 

 

Pumpmaster Concrete Pumping Ltd
Unit 13 Crossroads Business Park - 10 Creswell Road - Clowne - Derbyshire - S43 4PU
Tel: 01246 570847 Email:
pumpmaster@hotmail.co.uk

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